Innendienst Front-Office (m/w/d)
Core
Innendienst Front-Office supporting the sales team by handling customer inquiries, creating offers, processing orders, and ensuring smooth internal communication to enable the outside sales force to focus on revenue generation.
Role type
Inside Sales Support / Front Office
Builds
Commercial offers, order confirmations, and sales reports for the fuel card and mobility solutions business
Domain
Energy / Fuel Retail / Commercial Mobility
Deliverable
client delivery
Required skills
Customer service, offer creation and pricing, order processing in CRM/ERP, data analysis for sales metrics, MS Office (Excel), German (fluent), English (good)
Preferred skills
Commercial training background, inside sales or customer service experience, structured and service-oriented work style
Responsibilities
Handle customer inquiries via phone and email, qualify leads and route to appropriate teams, create commercial offers and calculations, process and coordinate orders in CRM/ERP systems, support outside sales team with daily administrative tasks, prepare sales key figures and reports
Seniority
Entry to Mid-level, individual contributor