Mobile Associate - Retail Sales
Core
Frontline retail sales associate serving customers in-store, selling devices and wireless service plans, and providing hands-on technology demonstrations.
Role type
Entry-level retail sales associate (learning role)
Builds
T-Mobile devices, service plans, and IoT solutions for consumers
Domain
Telecommunications / Wireless Retail
Deliverable
product features
Required skills
Customer service, sales, hands-on technology demonstration, relationship building, digital tool usage, problem resolution
Preferred skills
Retail environment experience, passion for technology, competitive drive
Technologies
Digital tools, in-store experience systems, coverage mapping tools
Responsibilities
Help customers continue shopping journeys from online or call centers, explore individual needs and demonstrate latest technology, side-by-side selling of personalized device and service solutions, resolve customer issues with partners across channels, complete new employee training, identify and handoff small business leads
Seniority
Entry-level, learning role
