Experience Associate Manager
Core
Lead and coach retail sales associates in a new store format to deliver exceptional customer service and drive sales outcomes.
Role type
Retail Store Manager (Associate Manager level)
Builds
Customer service and sales experiences in T-Mobile Experience stores
Domain
Telecommunications / Retail
Deliverable
product features
Required skills
Customer service, Retail sales, Team leadership, Coaching, Data analysis, Operational compliance
Preferred skills
Prior Neighborhood Retail Associate Manager experience, Prior Associate Coach experience, Sales metrics performance
Technologies
In-store systems, Digital tools
Responsibilities
Sell products and services based on customer needs, Resolve customer pain points, Coach team members, Take ownership of store performance, Lead by example in training, Analyze sales data and trends
Seniority
Mid-level, hands-on IC