Virtual Retail Mobile Expert- Onsite
Core
Support customers by providing expert guidance on wireless sales and communication solutions, assisting inbound callers in selecting devices and service packages.
Role type
retail sales representative (inbound)
Builds
wireless device and service packages for individual customers
Domain
telecommunications retail
Deliverable
product features
Required skills
sales, customer service, troubleshooting, computer hardware proficiency, IoT understanding
Preferred skills
12 months of customer service and/or sales experience in a retail environment
Technologies
Windows systems
Responsibilities
Drive sales growth by delivering personalized wireless device and service solutions during inbound interactions; Improve product and process knowledge through continuous training; Establish relationships with new customers and turn conversations into lasting accounts; Use digital tools to support customer interactions and onboarding processes.
Seniority
Entry-level
