Mobile Associate, Store in Store - Retail Sales, Bilingual
Core
Retail sales associate in partner store locations, driving wireless solution sales and customer onboarding.
Role type
Entry-level retail sales associate
Builds
Wireless service plans, devices, and onboarding solutions for retail customers
Domain
Telecommunications / Retail
Deliverable
product features
Required skills
Sales, Customer Service, Customer Needs Identification, Product Knowledge, Relationship Building, Coaching
Preferred skills
Retail environment experience
Technologies
Digital self-serve tools, T-Mobile app
Responsibilities
Proactively engage customers in high-traffic retail environments to identify needs and recommend wireless solutions; Utilize digital self-serve tools to educate customers on app usage and self-service capabilities; Perform store operations including opening/closing procedures and securing kiosk assets; Build rapport and loyalty with new and existing customers to drive sales and referrals; Partner with nearby store leadership to support account setup and device support.
Seniority
Entry-level, hands-on IC