Sr Specialist, Fraud Operations
Core
Investigate suspected fraud cases, review suspicious accounts and transactions, and coordinate with stakeholders to protect the organization and customers from fraud and identity theft.
Role type
Senior Specialist, Fraud Operations
Builds
Fraud detection processes, controls, and prevention tools
Domain
Telecommunications / Financial Crime
Required skills
Fraud risk understanding, Fraud detection techniques, Microsoft Teams, Microsoft Excel, Microsoft Word, Google Docs, Analytical skills, Decision-making, Organizational skills, Attention to detail
Preferred skills
Wireless industry experience, Fraud investigation experience, Fraud Prevention experience, Risk Operations experience, Bilingual (English/Spanish or English/Mandarin)
Technologies
Microsoft Teams, Microsoft Excel, Microsoft Word, Google Docs
Responsibilities
Review suspicious customer accounts, transactions, and eCommerce orders; Investigate suspected fraud cases; Identify fraud trends and escalate findings; Monitor fraud activity and recommend process improvements; Handle inbound and outbound calls for customer verification; Document and update fraud investigations and reports.
Seniority
Senior, hands-on IC
