Mobile Expert, Store-in-Store
Core
Mobile Expert, Store-in-Store acts as a brand ambassador and sales associate within National Sales partner retail locations, engaging customers to sell wireless solutions and devices.
Role type
Retail Sales Associate (Store-in-Store)
Builds
Wireless service plans, devices, and onboarding solutions for retail customers.
Domain
Telecommunications / Retail
Deliverable
product features
Required skills
Solution-based selling, customer relationship building, digital self-serve tool usage, store operations, performance target achievement
Preferred skills
Prior customer service or sales experience in retail
Technologies
T-Mobile app, digital self-serve tools, store systems
Responsibilities
Proactively engage with customers in high-traffic retail environments to identify needs and recommend wireless solutions; utilize digital tools to educate customers and facilitate onboarding; perform store opening/closing procedures and partner with home store locations for customer onboarding; build rapport and loyalty to exceed sales and quality metrics.
Seniority
Entry-level / Individual Contributor
