Senior Director, Product Design & User Experience
Core
Define and execute T-Mobile's enterprise design vision across all digital channels, owning the end-to-end user experience strategy for 140M customers.
Role type
Senior Director, Product Design & User Experience
Builds
Scalable design systems, accessibility governance frameworks, and consumer-facing digital journeys.
Domain
Telecom / Consumer Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise design strategy, design systems governance, accessibility standards (WCAG), user research leadership, cross-functional executive partnership, experience performance KPIs, team building and mentorship, data-driven decision-making, agile project management.
Preferred skills
Telecom or large-scale digital platform industry experience, motion/emotion design expertise, distributed people-manager structures.
Technologies
Agile backlog/project management tools
Responsibilities
Define enterprise experience strategy across digital channels; own design systems and accessibility governance; lead and scale the Product Experience organization; partner cross-functionally to improve conversion and engagement; establish and track experience performance metrics.
Seniority
Senior Director, executive leadership