Sr Mobile Expert - Bilingual Spanish Preferred
Core
Deliver best-in-class customer service and sales in T-Mobile company-owned Experience stores, resolving customer pain points and selling products using new digital tools and systems.
Role type
Senior retail sales and customer service expert
Builds
One-stop resolution for customer needs and sales of mobile products and services
Domain
Telecommunications retail
Deliverable
product features
Required skills
Retail sales in high-volume environments, customer service excellence, problem-solving for escalations, basic mathematics, system and tool proficiency, training new associates
Preferred skills
Bilingual Spanish, experience as Neighborhood Mobile Expert or Account Care/Technical Care Elite Expert
Technologies
In-store systems and digital tools
Responsibilities
Sell products, features, and services based on customer needs; Resolve customer pain points in one interaction; Complete ongoing training to act as SME; Leverage digital tools in interactions and onboarding; Acclimate local Retail Sales Associates to unique event environment
Seniority
Senior, hands-on IC