Account Associate
Core
Inbound customer care representative handling inquiries, resolving issues, and managing customer relationships to drive loyalty and product adoption.
Role type
Entry-level customer service associate
Builds
Customer support interactions and account management for T-Mobile subscribers
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
Adaptability to new software, proactive problem resolution, account management, meeting productivity standards, basic Microsoft Office proficiency, basic cloud tool proficiency
Responsibilities
Handle inbound customer calls, provide timely resolutions for inquiries, build customer loyalty through account management, meet department productivity and quality standards, complete training requirements
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