Principal Conversation Designer
Core
Lead the design, strategy, and execution of human-centered conversational experiences for AI agents across T-Mobile's digital ecosystem, translating AI product vision into working behavioral systems.
Role type
Principal Conversation Designer (AI Systems & Strategy)
Builds
Scalable conversation architectures, dialog systems, and reusable patterns for AI agents.
Domain
Telecommunications / Generative AI / Conversational Design
Deliverable
production ML models | product features
Required skills
Systems thinking, conversation response pattern design, structured content modeling (schemas/ontologies), prompt engineering, UX research, voice and tone development, cross-functional leadership, mentorship
Preferred skills
Experience with structured data enabling scalable AI behavior, leadership experience mentoring designers
Technologies
GenAI, LLMs, structured content frameworks
Responsibilities
Drive conversation design strategy for AI and automated experiences; define voice, tone, and personality guidelines; design conversation response patterns and agentic interaction models; build scalable conversation architectures; mentor designers and advocate for best practices; optimize conversational journeys using research and analytics.
Seniority
Principal, strategy & mentorship
