Senior Technical Product Manager – T-Life App Development Team
Core
Leading the end-to-end product lifecycle for T-Mobile's flagship T-Life app, focusing on Service and Self-Care initiatives to empower customers to manage accounts and resolve issues digitally.
Role type
Senior Technical Product Manager
Builds
Digital self-care experiences for millions of wireless customers via the T-Life mobile app
Domain
Telecommunications / Mobile App Development
Deliverable
product features
Required skills
Product lifecycle management, technical writing, Agile methodologies, data analysis, API integration knowledge, DevOps/CI-CD understanding, AI tool utilization, stakeholder collaboration
Preferred skills
Retail customer experience knowledge, telecom/wireless self-care domain expertise
Technologies
REST, EDI, SOAP, CI/CD pipelines, AI productivity tools (Claude, ChatGPT, Microsoft Copilot)
Responsibilities
Define product vision and roadmap for self-service journeys, synthesize customer feedback and operational metrics to drive prioritization, collaborate with engineering and DevOps for technical delivery, manage product backlog and Agile ceremonies, analyze quantitative data to assess risks and support decisions, partner with cross-functional teams to ensure release readiness and continuous improvement
Seniority
Senior, hands-on IC
