Software Support Analyst
Core
Provide remote technical support and data analysis for environmental monitoring systems and customer facilities.
Role type
Software Support Analyst
Builds
Environmental recordkeeping and reporting solutions for federal and state compliance
Domain
Industrial environmental monitoring and air quality
Deliverable
client delivery
Required skills
Windows administration, SQL Server (TSQL), Microsoft Access, Visual Basic, data analysis, report preparation
Preferred skills
Air quality knowledge, basic chemistry knowledge
Technologies
Windows, SQL Server, Microsoft Access, Visual Basic, Excel
Responsibilities
Coordinate call center activities and manage after-hours on-call service; Gather and analyze environmental data for accuracy; Maintain and update customer call tickets; Verify air emissions calculations for compliance; Document and maintain air emissions procedures using spreadsheets and diagramming software
Seniority
Individual Contributor