Software Support Analyst
Core
Provide remote support for customer facilities regarding environmental recordkeeping and reporting tasks, ensuring data accuracy and system quality.
Role type
Software Support Analyst
Builds
Proprietary air pollution monitoring and reporting applications, SQL Server databases, and Windows-based operational systems.
Domain
Environmental monitoring, industrial sensors, air quality compliance
Deliverable
dashboards & analysis
Required skills
Windows administration, SQL Server/TSQL, Microsoft Access, Visual Basic or structured programming, data analysis, report preparation
Preferred skills
Air quality knowledge, basic chemistry knowledge
Technologies
Windows, SQL Server, TSQL, Microsoft Access, Visual Basic, Excel
Responsibilities
Coordinate telephone calls and manage after-hours on-call service; Gather and analyze environmental data and records for completeness and accuracy; Update progress and complete customer call tickets; Design, verify air emissions calculations, and support compliance recordkeeping; Document and maintain air emissions calculation procedures using spreadsheets and diagramming software.
Seniority
Individual Contributor
