Senior Manager Claims Schade Intermediair
Core
Leading a large-scale Claims organization for business and private claims, ensuring expert claim handling, customer satisfaction, and operational efficiency while driving digitalization and AI adoption.
Role type
Senior Manager, Claims Operations & Strategy
Builds
A future-proof Claims organization delivering expert claim treatment for intermediaries, brokers, and customers across Fire, Liability, Motor, and Transport sectors.
Domain
Insurance (Commercial & Private Claims)
Required skills
Senior leadership, complex claims domain knowledge, stakeholder management, strategic vision, process optimization, digitalization, AI integration, crisis management, negotiation
Preferred skills
Experience in commercial insurance or intermediary channel, experience with claims or business insurance market
Technologies
AI, data analytics, digitalization tools
Responsibilities
Provide direct leadership to five experienced managers and indirect responsibility for ~150 employees; act as a content expert and negotiator for complex and large-scale claims; ensure continuity and quality of daily operations; drive process improvement and digitalization; contribute to crisis teams and decision-making during peak loads or disasters; translate strategic themes into concrete results.
Seniority
Senior, hands-on IC