Health & Life Claims Handler
Core
Process and manage life and health insurance claims, ensuring accurate and timely payouts according to policy terms.
Role type
Claims Handler
Builds
Insurance claims resolution and customer support
Domain
Insurance / Health & Life
Deliverable
client delivery
Required skills
Claims processing, medical documentation verification, customer communication, complaint resolution, data management, fraud escalation
Preferred skills
Critical thinking, problem-solving, empathy, proactive improvement
Responsibilities
Manage and process life and health insurance claims; Verify medical documentation and policy compliance; Communicate with clients, medical service providers, and partners; Support complaint resolution; Update and maintain claims database; Escalate complex cases or potential fraud; Respond to calls, emails, and digital messages; Maintain accurate documentation and manage workload; Contribute to process improvement.