Digital Product Analyst
Core
Develop and maintain digital product analytics for mobile apps and customer service portals to drive user experience improvements and data-based decisions.
Role type
Digital Product Analyst
Builds
Mobile applications and customer service portals
Domain
Digital products, Customer service
Deliverable
dashboards & analysis
Required skills
SQL, Google Analytics 4, PostHog, User behavior analysis, Retention analysis, Conversion analysis, A/B testing, Data visualization
Preferred skills
Cross-functional collaboration, Business recommendation formulation
Responsibilities
Design and develop analytical models for mobile apps and customer service portals; Analyze user behaviors, customer journeys, retention, and conversion; Create dashboards, reports, and monitor key metrics; Support experiments and A/B tests; Collaborate with Product, UX, IT, and developer teams.
Seniority
Mid-Senior, hands-on IC
