Senior Product Lead
Core
Own a defined product area within the Payment Exceptions & Investigations stream, translating operational problems into product outcomes and roadmaps for payments, investigations, and reporting.
Role type
Senior Product Lead (Payments & Operations)
Builds
Payment exception handling, investigation workflows, customer reporting capabilities, and automated resolution journeys.
Domain
Banking / Payments / Financial Services
Deliverable
product features
Required skills
Product management and leadership, Payments domain expertise (NPP, BECS, SWIFT, etc.), Payment investigations and exception servicing, Complex workflow and case management, Product discovery and lifecycle management, Risk and operational resilience, Automation and AI application
Preferred skills
Experience in regulated financial services, Coaching Product Managers, Stakeholder partnership
Technologies
NPP, BECS/Direct Entry, BPAY, RTGS/HVCS, SWIFT, AI/ML for automation
Responsibilities
Own product vision, roadmap, and prioritization for payment exceptions; Translate operational problems into measurable product outcomes; Lead discovery and delivery of reusable capabilities; Partner with Engineering and Architecture on trade-offs; Identify opportunities for automation and AI in payment processing; Embed risk, controls, and regulatory considerations; Coach Product Managers and build high-performance teams.
Seniority
Senior, hands-on IC with team leadership
