Customer Service Representative
Core
Deliver outstanding outcomes for customers in a retail bank branch, handling transactional needs and referring complex cases to specialists.
Role type
Customer Service Representative (Retail Banking)
Builds
Seamless banking experience for personal and small business customers
Domain
Retail Banking
Deliverable
product features
Required skills
Transactional handling, customer relationship building, process adherence, financial position review, community engagement
Responsibilities
Build personal connections with customers, respond to transactional needs, reconcile transactions, review customers' financial positions, participate in community events, ensure team safety and wellbeing