UXD Lead / Senior Manager
Core
Strategic Product Design Chapter Lead owning experience design and governance for Netbank Payments, shaping customer experiences across NetBank and the CommBank app.
Role type
Senior Manager, Product Design Chapter Lead
Builds
Digital experiences for Payments in NetBank, CommBank app, and CommBank website
Domain
Retail Banking Services, Fintech, Payments
Deliverable
production ML models | product features
Required skills
Strategic experience design, Human-centred design leadership, Dual-track discovery and delivery, Portfolio planning and estimation, Cross-functional stakeholder management, Conceptual interaction design and information architecture, Design system contribution, Regulated environment experience
Preferred skills
Payments and web channels expertise, Scaling mature design systems
Technologies
Design systems, Customer research tools, Behavioural analytics platforms
Responsibilities
Creating and championing an innovative experience strategy and roadmap for Payments; Leading dual-track discovery to frame customer problems and articulate points of view; Guiding a team of designers and researchers to turn thinking into shipped experiences; Partnering with Product Owners to define experience metrics and measure key results; Scoping, planning, and estimating portfolio initiatives; Collaborating with fellow Design Chapter Leads and stakeholders on overlapping initiatives; Leading the development of design capability and best practices within the Chapter; Mentoring and managing the goals and performance of direct reports; Overseeing design operations across the delivery portfolio; Advocating for design methodology and customer problem understanding across the organisation
Seniority
Senior Manager, hands-on IC with people leadership