Staff Software Engineer - Contact Centre
Core
Lead the modernization of CommSec's contact centre platforms using AI, cloud tech, and full-stack engineering to transform customer engagement across digital, assisted, and AI-enabled channels.
Role type
Staff Software Engineer (Technical Leadership & Hands-on IC)
Builds
Scalable cloud-native contact centre solutions, modern APIs, intelligent workflows, and AI-powered customer experiences.
Domain
Financial Services / Wealth Management / Customer Engagement
Deliverable
production ML models | product features | infrastructure
Required skills
Full-stack engineering, .NET/C#, React, TypeScript, AWS, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 Omnichannel, Distributed systems, Microservices, Event-driven architectures, Generative AI, DevSecOps
Preferred skills
Experience with other contact centre platforms, Agentic workflows, RAG, Prompt engineering
Technologies
.NET, C#, React, TypeScript, AWS, Microsoft Dynamics 365, Generative AI
Responsibilities
Drive technical vision for customer interactions across multiple channels, design scalable cloud-native solutions and modern APIs, mentor engineers and shape strategic technology outcomes, implement and configure contact centre solutions using Dynamics 365, champion modern engineering practices including DevSecOps and observability.
Seniority
Staff, hands-on technical leadership
