Customer Service Team Lead and Key Holder
On-siteNo visa sponsorship
Core
Lead and support daily store operations, manage seasonal staff, and ensure exceptional customer service in a bookstore environment.
Role type
Senior IC retail team lead
Builds
Operational efficiency and positive customer experiences
Domain
Retail / Bookstore
Deliverable
product features
Required skills
Leadership, cash handling, staff training, customer service, sales motivation, problem-solving
Responsibilities
Open the store and secure facility safety, delegate tasks and coach team members, resolve customer concerns, monitor shift performance and enforce visual merchandising standards