Sr. Application Administrator - ServiceNow
Core
Primary administration and support of key third-party applications, serving as a Subject Matter Expert (SME) to ensure systems remain current and meet business needs.
Role type
Senior Application Administrator (ServiceNow)
Builds
Application configurations, integrations, automation scripts, and process improvements for internal business operations.
Domain
Financial Services / IT Operations
Required skills
ServiceNow administration, application architecture, integration design, troubleshooting, process optimization, stakeholder management, vendor relationship management, change management, user training, documentation.
Preferred skills
ServiceNow certifications, experience with JIRA, Tableau, SAP Business Objects, SQL, Oracle, Windows OS.
Technologies
ServiceNow, JIRA, Tableau, SAP Business Objects, SQL, Oracle, Windows OS, MS Office, Visio
Responsibilities
Act as owner and primary administrator of assigned applications; provide expert-level support and troubleshoot issues; architect applications to meet business needs and establish integrations; implement job automation using scripts; monitor license usage and budgeting; manage projects to build new functionality and workflows; develop and maintain user documentation; drive user adoption through training; maintain relationships with vendors.
Seniority
Senior, hands-on IC
