Sr. Customer & Regulatory Relations Manager
Core
Manage day-to-day Customer Relations operations, serving as the primary point of contact for auditors, examiners, and external parties to ensure alignment with company policies and customer contracts.
Role type
Senior Customer & Regulatory Relations Compliance Manager
Builds
Customer relations program, audit response workflows, and exam management processes
Domain
Financial services compliance and regulatory relations
Deliverable
client delivery
Required skills
External audit management, stakeholder coordination, contract alignment, audit logistics, remediation tracking, policy analysis, risk management oversight
Preferred skills
Financial services regulatory knowledge, compliance certification (CCEP, CRCM)
Technologies
Exam management applications
Responsibilities
Lead and support the Customer Relations team; manage complex customer account escalations; coordinate onsite audits and exams; track deliverables for timely completion; analyze historical audit data; implement program efficiencies; review and update policies based on audit findings
Seniority
Senior, hands-on IC with team leadership