Director, Social Media Governance, Risk, & Intelligence
Core
Own enterprise social media governance standards, controls, and intelligence capabilities to enable secure, consistent operations across Early Warning brands (Zelle, Paze, Certos) and translate social signals into actionable business intelligence.
Role type
Director, Social Media Governance & Intelligence
Builds
Enterprise social media governance frameworks, listening infrastructure, intelligence briefs, and issue detection processes for Marketing, Legal, Compliance, and Risk teams.
Domain
Financial services / Fintech / Social Media Intelligence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise social media governance, social listening strategy, issue detection and triage, access control management, vendor and agency management, risk management, stakeholder communication, process design, platform administration, intelligence reporting
Preferred skills
Multi-brand organization experience, regulated industry background (banking/payments), enterprise social listening platforms (Meltwater, Sprout, Salesforce), AI-assisted monitoring, crisis monitoring, team leadership
Technologies
Meltwater, Sprout, Salesforce Marketing Cloud, social listening platforms
Responsibilities
Develop and maintain enterprise social media governance standards and policies; manage official social media account inventory and lifecycle; oversee enterprise access-control programs for social platforms; design and improve social listening programs and intelligence briefs; establish issue detection and triage processes; partner with Social Operations on publishing workflows; conduct governance audits and performance reviews; lead agency and vendor relationships; support risk management and data integrity.
Seniority
Director, strategic leadership with hands-on operational oversight