Customer Quality Manager
Core
Bridge between Valeo and automaker customers to ensure quality flow, resolve line failures, and support new vehicle launches.
Role type
Customer Quality Manager (Operations)
Builds
Quality assurance processes, sorting operations, and launch readiness for automotive parts.
Domain
Automotive supply chain / Quality Operations
Required skills
Root cause analysis (5W2H, PDCA, FTA), sorting operations management, stakeholder communication, new product launch support, quality indicator tracking, work instruction compliance.
Preferred skills
Knowledge of automotive manufacturing processes, experience with QRQC/LLC methodologies, ability to manage escalation processes.
Technologies
PC, Phone, Digital Camera, IT systems for quality data consolidation.
Responsibilities
Maintain dialogue with customer quality staff to align on expectations; coordinate cooperation to eliminate line failures and ensure normal flow; manage sorting operations and prepare detailed instruction sheets; support new vehicle program launches by aligning milestones and reviewing control plans; track and report quality indicators (PPM, specific customer metrics); enforce work instruction compliance at customer sites.
Seniority
Mid-level, hands-on operational role