Warranty Engineer
Core
Analyze field warranty claims, define liability with customers, and execute containment actions to reduce quality and cost risks for automotive components.
Role type
Senior IC warranty engineer (field operations)
Builds
Warranty containment strategies and liability agreements for automotive parts
Domain
Automotive / Quality Engineering
Deliverable
client delivery
Required skills
Statistical analysis of warranty data, Field Early Warning (FEW) procedure execution, Root cause analysis, Cross-functional team communication, QRQC methodology application, OEM/Dealer interface management
Preferred skills
Experience with VIM (Vehicle Information Management) systems, 3MIS claims monitoring, WINGS system management, Technical failure analysis
Technologies
VIM, 3MIS, WINGS, QRQC
Responsibilities
Detect field claim spikes using FEW triangles and create red flags, Link VIM with red flags within 48 hours, Monitor 3MIS claims for efficiency, Analyze warranty return samples per QRQC requirements, Interface with OEM and dealer teams to collect field data, Define warranty liability percentages with customers, Escalate quality and cost risks based on statistical analysis
Seniority
Senior, hands-on IC