Student Services Advisor III
Core
Provides admissions and advising support to prospective and current master's students, managing the student lifecycle from application through graduation.
Role type
Senior IC student services advisor (admissions & advising)
Builds
Admissions pipelines, student success programs, and academic guidance for master's programs
Domain
Higher Education / Admissions & Student Services
Deliverable
client delivery
Required skills
Admissions management, supervisory experience, policy interpretation, data analysis, curriculum advising, event planning, record management, conflict resolution
Preferred skills
Strategic planning, budget control, assessment design, conflict resolution, counseling, creative writing, curriculum development, project management, public speaking, statistical analysis, teaching and training
Technologies
CRM systems
Responsibilities
Manage admissions and advising activities; provide guidance and supervision for student services advisors; resolve problems referred by subordinates; develop and implement program goals and strategies; provide training for staff; provide policy interpretation and technical consultation; manage storage and maintenance of applicant and student data; provide counseling for prospective and current graduate students; advise on curriculum, course, and degree requirements; monitor student academic progress; advise prospective students and families on admission policies; follow up on applicant inquiries; communicate with prospective students via phone, email, and social media; make admission decisions in consultation with faculty; identify and select scholarship recipients; assist in planning recruitment strategies; prepare informational materials; plan and coordinate student events; maintain academic unit student records and coordinate registration and degree verification; compile statistical data and prepare reports; evaluate student problems and refer to appropriate services; serve as advisor to student groups; maintain currency on policies and regulations; assist in resolving non-routine problems; ensure confidentiality and FERPA compliance
Seniority
Senior, hands-on IC with supervisory responsibilities