Patient Advocate - Service Excellence - Full Time 8 Hours Day (Non-Union, Non-Exempt)
Core
Act as an extension of the clinical care team to resolve communication and cultural barriers, manage patient expectations, and empower Limited English Proficient (LEP) patients and families.
Role type
Patient Advocate (Service Excellence)
Builds
Patient-centered education materials and policies
Domain
Healthcare / Patient Relations
Deliverable
client delivery
Required skills
Written communication in two languages, interpersonal skills, customer service, relationship building with physicians and staff
Preferred skills
Medical field experience, medical terminology, bilingualism (English and Chinese/Spanish)
Responsibilities
Identify and resolve communication and cultural barriers, educate and influence expected service behaviors with staff and providers, develop patient-centered education materials, assist with policies, make recommendations to drive service excellence
Seniority
Mid-level, hands-on IC