Universal Member Support Specialist, Credit Union
Core
On-site operational and staffing support across branch locations, combining teller operations, member service support, branch leadership assistance, training, and operational oversight.
Role type
Senior IC member support specialist (credit union operations)
Builds
Smooth and compliant branch operations for credit union members
Domain
Financial services / Credit Union
Deliverable
physical/clinical work
Required skills
Teller operations, member service functions, branch leadership assistance, cash drawer and vault audits, compliance with financial regulations (BSA, Reg E, GLBA), real-time employee coaching, operational oversight, knowledge of consumer lending products
Preferred skills
Experience with office management tools (Google Workspace, Slack, Microsoft Excel), multitasking, relationship building
Responsibilities
Provide on-site coverage to maintain staffing continuity, conduct branch visits to ensure compliance, perform audits of cash drawers and vaults, observe employee performance and provide coaching, report audit findings and operational issues
Seniority
Mid-level, hands-on IC