Universal Member Support Specialist, Credit Union
Core
Provide on-site operational and staffing support across branch locations, including teller operations, member service support, branch leadership assistance, training, and operational oversight.
Role type
Senior IC member support specialist (branch operations)
Builds
Smooth and compliant branch operations for credit union members
Domain
Financial services / Credit Union
Required skills
Teller operations, member service support, branch leadership assistance, compliance auditing, cash management, regulatory knowledge (BSA, Reg E, GLBA), operational oversight, real-time coaching, multitasking, relationship building
Preferred skills
Consumer lending product knowledge, credit union service standards, loan operations knowledge
Technologies
Google Workspace, Slack, Microsoft Excel
Responsibilities
Provide on-site coverage to maintain staffing continuity, conduct branch visits to ensure compliance, perform audits of cash drawers and vaults, observe employee performance and provide coaching, support additional operational departments, report audit findings and operational issues
Seniority
Mid-level, hands-on IC