Member Relationship Specialist II

Los Angeles, CA - University Park Campus💼 Full-time💰 $21–$21🗓 2026-08-18 → 2026-09-26

Core

Part-time call center specialist building relationships with members and potential members to provide consultative service and customized financial solutions.

Role type

Member Relationship Specialist (Call Center)

Builds

Member relationships and customized product/service solutions

Domain

Financial Services / Credit Union

Deliverable

client delivery

Required skills

Lending experience, knowledge of consumer loan products, active listening, transaction processing, credit scoring, regulatory compliance knowledge

Preferred skills

3+ years customer service/sales/banking experience, knowledge of job-related regulations (Regulation E, GLBA)

Technologies

Google Suite, Slack, Microsoft Excel

Responsibilities

Triage member calls to assess needs, process transactions (deposits, withdrawals, loans), make lending recommendations, ensure regulatory compliance, meet sales goals

Seniority

Entry-level to Mid-level, hands-on IC

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About usc

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and