Customer Service Representative, Housing Customer Service Center
Core
First point of contact for students, faculty, staff, and guests at USC Housing, managing service requests, contracts, and daily operations across 50 properties.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency for university housing services
Domain
Higher Education / Student Housing
Deliverable
client delivery
Required skills
Customer service, policy interpretation, data entry, contract processing, cash handling, mail/package delivery, emergency response, scheduling
Preferred skills
Student counseling, Bachelor's degree, 2 years experience
Technologies
University Information Systems
Responsibilities
Resolve customer problems and maintain satisfaction, process applications and contracts, manage cash drawers and key deposits, deliver mail and packages, train and schedule student workers, maintain safety incident records, represent department at meetings
Seniority
Entry-level, individual contributor