Senior Director, User Readiness
Core
Define the roadmap and shared framework for user readiness across digital assessments (SAT, AP) to ensure coordinators, staff, and students succeed on test day.
Role type
Senior Director, Strategy & Operations
Builds
Digital assessment delivery ecosystem for millions of students and thousands of test centers
Domain
Education technology / Digital assessment operations
Required skills
Strategic leadership, cross-program operating model design, data analytics, change management, stakeholder alignment, risk monitoring, digital engagement, team coaching
Preferred skills
Experience with digital testing platforms, program management, network/digital/analytics workforce management
Technologies
Digital testing platforms, analytics tools, case management systems
Responsibilities
Lead a portfolio of community management, digital engagement, technical readiness, and risk monitoring; define shared standards for user readiness; own master planning calendar and milestones; architect onboarding for new programs; represent strategy to product and technology leaders.
Seniority
Senior, hands-on IC with strategic oversight