Director, Community Management
Core
Own on-demand support and resources for College Board's user communities, including digital channels, peer programs, and always-available resources for district and school-level staff to ensure seamless testing experiences for students.
Role type
Director, Community Management
Builds
AP Coordinator Outreach Program, AP Coordinator Champions program, YouTube channel, Podcast platform, and cross-program community engagement models.
Domain
Education + Digital Assessment Operations
Deliverable
product features
Required skills
Community program management, Digital content channel ownership (YouTube, Podcast), Volunteer/ambassador program scaling, Stakeholder alignment without direct authority, Budget and contract management, Data-informed strategy refinement
Preferred skills
High-stakes assessment operations experience, Customer experience background
Technologies
YouTube, Podcast production tools, Analytics platforms
Responsibilities
Direct staffing, training, and budget strategy for the New AP Coordinator Outreach Program; Own content strategy and lifecycle for YouTube and Podcast channels; Design and scale a cross-program community engagement model beyond AP; Translate user feedback into concrete strategy and content changes.
Seniority
Director, hands-on IC with strategic scaling
