Director, Knowledge Management
Core
Own the vision, structure, and editorial quality of the staff intranet as the authoritative source of enterprise guidance in a complex, distributed organization.
Role type
Director, Knowledge Management (Enterprise Intranet & Content Strategy)
Builds
A reliable, trusted enterprise knowledge hub (staff intranet) that supports clarity, transparency, and speed at scale.
Domain
Education technology / Enterprise Digital Workplace
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise intranet leadership, information architecture, content strategy, editorial judgment, content governance, channel strategy, metadata design, automation integration, systems thinking
Preferred skills
Experience in complex organizations, balancing structure with usability, navigating ambiguity, designing information flows across multiple channels
Technologies
Intranet platforms, collaboration tools, metadata systems, automation tools
Responsibilities
Define and steward the enterprise vision for the staff intranet; own information architecture including navigation and templates; serve as editorial owner ensuring clear and concise enterprise guidance; establish governance for content ownership and review cycles; design intentional information flows across enterprise channels; partner with technology on platform configuration and automation.
Seniority
Director, strategic leadership with hands-on editorial and architectural ownership