Technical Customer Support Specialist with German
Core
Technical support for Austrian business customers across connectivity, voice, hosting, TV, and network services, handling incidents from diagnosis to resolution.
Role type
Senior IC technical customer support specialist (telecommunications)
Builds
Reliable activation, restoration, and service quality for business connectivity and media services
Domain
Telecommunications / IT Operations
Deliverable
client delivery
Required skills
troubleshooting, analytical skills, stakeholder coordination, technical documentation, root-cause analysis
Preferred skills
ServiceNow, Remedy, OSS Center, WebAIS/XNM, OneCockpit, Splunk, Plesk, SIP/VoIP, FTTH/GPON, DNS, SSL/TLS
Technologies
ServiceNow, Remedy, OSS Center, WebAIS/XNM, OneCockpit, Splunk, Plesk, SIP/VoIP, FTTH/GPON, DNS, SSL/TLS
Responsibilities
Own incidents and service requests from acceptance through closure; Support provisioning, activation, and migration of business services; Analyse faults and perform configuration or restoration; Coordinate customers, field teams, vendors, and technical experts; Document technical findings and maintain runbooks
Seniority
Mid-level, hands-on IC