Advanced Brokerage Operations Professional, Licensed (Remote)
Core
Primary operational resource for managed account programs, supporting advisors and internal teams via phone, chat, and email to resolve issues and execute service tasks.
Role type
Senior IC brokerage operations professional (licensed)
Builds
Managed account operational updates, rebalances, and service execution for advisory solutions
Domain
Financial services / Wealth management / Brokerage operations
Required skills
FINRA Series 7, 63/65 or 66 licenses, managed account product knowledge (SMA/UMA/APM/FSP), operational process expertise, Microsoft Excel, problem-solving, analytical skills
Preferred skills
Bachelor's degree, 3+ years customer service, 2+ years brokerage/advisory experience, managed account platform experience, training/education experience, call center experience
Technologies
Envestnet, Wealthscape, FBSI, Thrivent proprietary applications, Salesforce
Responsibilities
Respond to advisor inquiries via phone/chat/email, process account updates and rebalances, partner with vendors to resolve platform issues, monitor and resolve operational inquiries, document communications in Salesforce, test new managed account functionality, generate operational reports
Seniority
Mid-level, hands-on IC