ServiceNow Platform Administrator (Engineer)
Core
Day-to-day administration, maintenance, and health of the ServiceNow platform, supporting ITSM, ITOM, SAM, CMDB/CSDM, and Workflow Data Fabric.
Role type
ServiceNow Platform Administrator (Engineer)
Builds
Stable and secure ServiceNow instances, workflows, integrations, dashboards, and reports.
Domain
IT Service Management (ITSM) / Enterprise Service Management
Required skills
ServiceNow administration, JavaScript, Flow Designer, IntegrationHub, upgrade and patching management, instance cloning, ACL and security management, incident triage, change management, third-party system integration, Performance Analytics, CSDM alignment
Preferred skills
ServiceNow CSA or CAD certification, REST APIs, Now Assist, IRM, SecOps, Privacy Management, TPRM, financial services experience
Technologies
ServiceNow, Flow Designer, IntegrationHub, JavaScript, MID Servers, Performance Analytics, Confluence
Responsibilities
Perform daily health checks and monitor alerts; own platform upgrades, patching, and release management; manage users, groups, roles, and ACLs; triage incidents and manage change tickets; build and maintain workflows and integrations; create and maintain dashboards and reports; document procedures in Knowledge Base and Confluence.
Seniority
Mid-level, hands-on IC
