Senior Product Manager, Onboarding and Activation
Core
Design and build end-to-end onboarding and activation systems to move new law firm customers from contract signing to sustained usage across Clio's multi-product platform within the first 120 days.
Role type
Senior Product Manager, Onboarding and Activation
Builds
In-product guidance flows, internal tooling for onboarding specialists, and activation instrumentation dashboards
Domain
Legal technology (B2B SaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS product management, end-to-end onboarding strategy, activation metric definition, cross-team influence without authority, internal tooling design, cohort analysis, funnel optimization, B2B customer journey mapping
Preferred skills
Legal tech experience, multi-product platform experience, familiarity with Pendo/Amplitude/Segment
Technologies
Pendo, Amplitude, Appcues, Segment
Responsibilities
Own the 120-day customer journey from setup to habit formation; define activation metrics and build instrumentation; design onboarding paths for different firm types; build internal tools for onboarding and migration teams; ship in-product guidance and discovery surfaces; partner with Customer Success and product teams to ensure coherent experiences
Seniority
Senior, hands-on IC
