Frame Repairs Lead
Core
Lead a team of repair technicians to resolve escalated customer inquiries and ensure premier customer experiences for sunglass repairs.
Role type
Team Lead for Sunglass Repair Operations
Builds
High-quality sunglass repairs for Maui Jim customers
Domain
Luxury Eyewear / Consumer Goods
Deliverable
client delivery
Required skills
Sunglass repair expertise, team leadership, quality control, process improvement, training delivery, problem-solving
Preferred skills
Coaching and motivation, teaching ability, detail-oriented work, logic skills, flexible shift availability
Technologies
PC, computer terminal, frame repair tools
Responsibilities
Provide team leadership as a role model for performance and morale; Review repair evaluations and customer interactions against quality standards; Resolve customer escalations and coach repair technicians; Assist with department turn time goals; Deliver training to new and existing employees; Serve as a referral resource for customer service repair calls.
Seniority
Individual Contributor with team leadership responsibilities