Senior Director, ICX Platforms
Core
Leads the enterprise platform stack and activation backbone powering Vertex's integrated commercial customer experience, including strategy, roadmap, operations, and governance for platforms enabling customer engagement across channels.
Role type
Senior Director, Enterprise Platform & Customer Experience
Builds
Enterprise ICX platform stack (commercial websites, customer data, marketing automation, content, consent management) and agentic AI/ML capabilities
Domain
Biopharma / Healthcare / Customer Experience / Digital Platforms
Required skills
Enterprise platform strategy, AI/ML operationalization, vendor management, platform operations, privacy & consent governance, budget management, people leadership
Preferred skills
Biopharma or healthcare industry experience, advanced degree
Technologies
Marketing automation, consent management, agentic AI, web platforms
Responsibilities
Own blueprint and product strategy for the enterprise ICX platform stack; Ensure platforms are secure, scalable, reliable, and performant; Lead integration and deployment of agentic AI/ML capabilities; Manage platform operations, release quality, and incident response; Lead and develop a high-performing team of 9 direct reports; Manage vendor and agency operating models and budgets; Partner with Data, Analytics & AI for closed-loop measurement; Ensure privacy and compliant data practices across platforms.
Seniority
Senior Director, strategic leadership with hands-on operational oversight
