Principal Field Quality Engineer
Core
Identify, investigate, and resolve product quality issues experienced by customers in the field for GE Appliances.
Role type
Principal Field Quality Engineer
Builds
Improved product reliability and reduced Cost of Quality (COQ) for consumer appliances
Domain
Consumer Appliances / Manufacturing Quality
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Root cause analysis, structured problem-solving (5 Why, Fishbone, 8D, A3, DMAIC), data analysis, cross-functional collaboration, technical reporting
Preferred skills
Appliance/high-volume manufacturing experience, warranty/service data analysis, product teardown, Lean Six Sigma, PFMEA, statistical analysis (Minitab, SAS)
Technologies
Microsoft Office (Excel, PowerPoint), Minitab, SAS
Responsibilities
Monitor and analyze field quality performance and customer complaints; Investigate product failures to determine root causes; Lead structured problem-solving activities and implement corrective actions; Analyze field failure rates and warranty data to identify trends; Partner with Design and Manufacturing Engineering to prevent recurrence; Develop reports and dashboards on quality metrics
Seniority
Principal, hands-on IC with strategic influence
