Regional Delivery & Install Team Lead - NSW
Core
Lead the day-to-day operation of the regional delivery and installation function for Fisher & Paykel appliances in New South Wales, ensuring seamless customer experiences from delivery to installation.
Role type
Regional Delivery & Installation Team Lead
Builds
Physical appliance delivery and installation services for residential customers
Domain
Home appliances / Last-mile logistics
Deliverable
physical/clinical work
Required skills
Last-mile logistics management, team leadership and coaching, route and vehicle capacity optimization, stakeholder relationship management, performance data analysis, safety compliance (WHS)
Preferred skills
Experience with JDE and Salesforce, advanced Microsoft Office skills
Technologies
JDE, Salesforce, Microsoft Office, ERP systems
Responsibilities
Coordinate people, vehicles, inventory, and schedules for safe and efficient product delivery and installation; optimize vehicle and route capacity to improve efficiency; manage relationships with logistics partners and internal stakeholders; oversee performance reporting including Delivery Performance, Customer NPS, and financial health; maintain high safety standards across vehicle operation and customer-site activities.
Seniority
Senior, hands-on IC with direct reports
