Incident Management, Lead
Core
Lead the Incident Management process and coordinate rapid resolution of major incidents across Interac's digital payment platforms and products.
Role type
Senior Incident Management Lead (Major Incident Commander)
Builds
High-availability digital payment infrastructure and incident response capabilities for Canadian financial institutions and consumers.
Domain
Financial Services / Payments / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Major incident command, ITIL/ITSM expertise, stakeholder communication, process transformation, critical thinking under pressure, emergency management protocols, technical platform understanding, 7/24 environment management
Preferred skills
ITSM function experience, financial services domain knowledge
Responsibilities
Engage resources and activate communication channels for major incidents; direct technical resolver teams to ensure swift resolution; drive standard and VIP incident communications; lead continuous improvement of incident processes and reporting; mentor team members; maintain incident documentation; conduct post-incident reviews.
Seniority
Senior, hands-on IC with leadership responsibilities
