Technical Support Analyst, Information Systems Specialist 5 (Pendleton/Madras) Multiple Positions
Core
On-site IT support for automation systems, networks, and hardware at correctional facilities and community offices.
Role type
Senior IC technical support analyst
Builds
Operational automation infrastructure for DOC staff and partners
Domain
Public sector corrections / IT infrastructure
Required skills
network troubleshooting, incident resolution, endpoint management, software/hardware installation and configuration, IT service management, MS products (SharePoint, Power Apps), documentation
Preferred skills
travel between sites, lifting equipment up to 25 lbs
Technologies
Intune, Office 365, Power BI, VPN, ODBC, Electronic Security network, SharePoint, Power Apps
Responsibilities
Respond to service requests, resolve complex incidents, install/configure/troubleshoot software and hardware, travel to work sites, lift and transport computer equipment
Seniority
Mid-level, hands-on IC