Record Inquiry Support Specialist
Core
Assist customers in navigating record access, resolving account issues, and maintaining confidentiality of information for the Oregon DMV.
Role type
Customer service specialist (record inquiry)
Builds
Record Inquiry Accounts and support for Confidential/Law Enforcement desks
Domain
Government / Public Administration / Transportation
Deliverable
client delivery
Required skills
Customer service, research skills, data confidentiality, procedural compliance, conflict de-escalation, written communication
Preferred skills
Keyboarding, word processing, independent work
Responsibilities
Process and maintain Record Inquiry Accounts, answer questions from current and prospective account holders, accept and review applications, provide support to Confidential Records and Law Enforcement desks
Seniority
Entry-level to Mid-level
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