Full-Time Shift Lead – Lexington, SC
Core
Lead the experience for every Broista on shift that ensures a mind-blowing experience for every customer at Dutch Bros Coffee.
Role type
Shift Lead (Coffee Shop Operations)
Builds
Coffee drinks, food, and customer service experiences for Dutch Bros customers
Domain
Food & Beverage / Coffee Shop
Deliverable
product features
Required skills
shift management, crew training, inventory management, cash handling, customer service, operational fundamentals, problem solving
Responsibilities
Cultivate the Dutch Bros atmosphere and standards on shift ensuring that Broistas are meeting all expectations; help solve problems on shift; Manage the shift - responsible for ensuring Broistas are prepared for any specials or promotions and have the right energy and attitude for the customer; Train new Broistas operationally and culturally while providing a fun-loving, mind-blowing environment; Set Broistas up for success by covering all aspects of the Manifesto during training; Aid the Shop Manager and Shop Lead in shop inventory management, support, and other delegated duties including counting tills, bank deposits, restocking products, and meeting cleanliness standards.
