State Grants Support - OS2
Core
Provide administrative support and customer service for state grant and scholarship applications, assisting students and institutions with OSAC, FAFSA, and ORSAA processes.
Role type
Office Specialist 2 (Administrative Support)
Builds
Grant and scholarship application workflows for Oregon postsecondary students
Domain
Higher Education / State Government
Deliverable
dashboards & analysis
Required skills
Keyboarding, word processing, document generation, customer service, Microsoft Office (Outlook, Word, Excel), data entry, email communication
Preferred skills
Experience serving diverse student populations, organizational skills, flexibility, attention to detail
Responsibilities
Review and sort email boxes, draft template responses, provide phone and email support to students and staff, follow up on rejected applications and missing documents, send application reminders and award notifications, troubleshoot application issues
Seniority
Entry-level to Mid-level, hands-on IC