Regional Technology Partner
Core
Strategic technology partner for a region, bridging IT operations, service excellence, and business leadership to enable exceptional employee and shop experiences.
Role type
Senior IC IT Operations & Service Delivery Lead
Builds
Reliable, scalable, user-focused technology solutions for retail shops and corporate offices
Domain
Retail / Enterprise IT Operations
Required skills
Enterprise IT operations, Tier 2/3 service desk, AI/ML workflows, agent-based automation, Endpoint & Identity platforms (M365, Entra ID, Okta, Intune, JAMF), Device Lifecycle & Deployment, ITSM & Problem Management, Executive & VIP Support, AV & Shop Technology, Zero-touch staging platforms
Preferred skills
Networking & Infrastructure (Cisco Meraki, LAN/WAN, Wi-Fi), Industry Certifications (Microsoft, JAMF, CompTIA, Cisco)
Technologies
Microsoft 365, Entra ID (Azure AD), Okta, Microsoft Intune, JAMF Pro, Windows Autopilot, Apple Business Manager, Cisco Meraki, Teams/Zoom Rooms
Responsibilities
Serve as trusted advisor to Area Regional Vice Presidents and business leaders, act as regional escalation point for complex technology issues, coordinate resolution of escalated incidents across support and engineering teams, identify opportunities for automation and AI-enabled service improvements, communicate technology roadmaps and policies to regional leaders, achieve regional performance metrics and SLA targets, conduct root-cause analysis and author knowledge base articles
Seniority
Senior, hands-on IC
