Full-Time Shift Lead – Mason, OH
Core
Lead the shift experience and operations at a Dutch Bros Coffee shop, ensuring high standards for customers and crew.
Role type
Shift Lead (Service Operations)
Builds
Coffee drinks, food items, and a positive customer experience
Domain
QSR / Coffee Shop
Deliverable
product features
Required skills
shift management, crew training, inventory management, cash handling, operational execution, customer service, problem solving, compliance with food safety standards
Preferred skills
6 months of prior Dutch Bros experience, strong communication, resilience, high emotional intelligence
Responsibilities
Cultivate shop atmosphere and standards, manage shift operations and crew readiness, train new employees, handle inventory and cash, support shop leadership, maintain cleanliness and safety standards
Seniority
Individual Contributor, Entry-to-Mid Level
