Benefit Support Staff (Public Benefits Specialist, Entry)
Core
First point of contact for customers entering the office or connecting virtually to assist with public benefit applications and inquiries.
Role type
Entry-level public benefits specialist (customer service)
Builds
Support for day-to-day operations of the public benefits office
Domain
Public sector / Social services
Deliverable
client delivery
Required skills
Data entry, reviewing documents, explaining complex processes, handling confidential information, using computer programs and web-based platforms
Preferred skills
Experience in a reception area or call center, trauma-informed communication
Responsibilities
Greet and assist customers in-person, by phone, or via online portal; obtain initial information from customers; provide status updates and information on accessing community resources; complete high-volume work in a fast-paced environment; document procedures and policies
Seniority
Entry-level